Samanage Receives PinkVERIFY, All Samanage Products Are Now ITIL-Compliant
PinkVERIFY Confirms That Samanage Service Desk and Samanage Service Desk, Enterprise Edition are Both Compliant with ITIL 2011
CARY, NC — March 28, 2017 — Samanage, the Service Success Company, has now received PinkVERIFY for its portfolio of IT service management (ITSM) software, including Samanage Service Desk and Samanage Service Desk, Enterprise Edition. With this industry verification, the products are recognized as being compliant with the Information Technology Information Library (ITIL®) 2011 version 3.
The solutions’ enabling features were assessed against ITIL terminology, functionality, integration and workflow requirements and were found to be ITIL-compliant by PinkVERIFY.
Samanage for Salesforce® allows organizations to manage all service interactions with customers and employees in one place. Now, less than a month after its introduction to the market, the solution’s compliance with ITIL best practices is confirmed. Samanage Service Desk, available in several editions to address a variety of customer needs, was released in 2009 and is being successfully used by more than 1,500 organizations worldwide.
“ITIL is the industry standard for ITSM best practices. Following ITIL guidance helps Samanage deliver products that meet the needs of organizations of all sizes and industries,” said Doron Gordon, founder and CEO, Samanage. “This ITIL verification is a valuable industry recognition that both our professional and enterprise service management solutions align with the best practices of ITSM.”
PinkVERIFY is an internationally recognized IT service management (ITSM) tool suite assessment service. ITSM practitioners can trust that the software that has passed the PinkVERIFY assessment has been expertly and objectively identified as aligned with ITIL best practices.
“PinkVERIFY certification shows the kind of commitment to integrated ITSM best practice that customers are looking for,” said David Ratcliffe, President of Pink Elephant. “We’re happy to congratulate Samanage on receiving this certification for both products and we look forward to seeing their product vision realized in this industry.”
Samanage, the service success company, is the most reviewed and highest rated IT service desk solution. We are redefining employee service experiences by empowering organizations to maximize the potential from their most important asset – their people. Samanage’s cloud-based employee service management platform is smart, easy to use, and inspires companies ranging from startups to global market leaders to simplify complex tasks and automate services across their entire organization. With more than 2,000 customers around the world in a variety of vertical markets, our software can be tailored to meet specific service needs.