Samanage Wins Gold in the 13th Annual IT World Awards
Samanage Service Platform Wins Gold in the IT Service Management category, Silver in the IT Customer Service Team category, and Bronze in the IT Company category
CARY — July 2, 2018 — Samanage, the service success company, announced today that Network Products Guide, the industry’s leading technology research and advisory guide, has named Samanage a Gold winner in the 13th Annual 2018 IT World Awards® in the IT Service Management category. The company also won Silver in the IT Customer Service Team category and Bronze in the IT Company category. These industry and peer recognitions from Network Products Guide are the world’s premier information technology awards honoring achievements and recognitions in every facet of the IT industry.
Recognized as the best IT Service Management solution of the year, Samanage’s cloud-based platform provides employee service management solutions that enable organizations to redefine employee experiences, while managing and automating a diverse range of manual business processes across departments and issues — all from a single platform. With over 2.2 million users and thousands of customers in markets like technology, healthcare, government and education, Samanage provides real business value by reimagining how departments deliver services by automating tasks and requests.
“Recognition like this truly showcases how Samanage is different in this industry,” said Doron Gordon, CEO and founder of Samanage. “IT service management isn’t a new category, but innovators and exceptional customer support within this group are changing the future of services in smart and meaningful ways. We are especially proud to receive this peer recognition in a quickly growing industry.”
The award wins signify not only that Samanage has developed an industry-leading platform, but also that the company’s team and leadership have entrenched themselves as forward-thinking industry experts. The awards were given for the following:
- The Samanage Service Platform. The most reviewed and highest-rated IT service management solution. The Samanage Service Platform enables companies to manage and automate a diverse range of manual business processes and issues such as IT ticketing, employee onboarding, or facilities power outages, all from a single, cloud-based service platform solution.
- Company growth and momentum. Samanage now has more than 2.2 million users and thousands of customers in markets including technology, healthcare, government and education. Since January 2017 Samanage has increased its employee count by more than 20% from 132 employees to 162.
- Committed to customer success. In the last year, the demand for the Samanage service management solution has grown by more than 44% from 1,206 to 1,748. The customer support team consistently provides excellent customer service, leading to an incredibly high customer satisfaction rating of 90 percent.
An annual achievements and recognition awards program with active participation from a broad spectrum of industry voices, the coveted annual IT World Awards recognition program encompasses the world’s best in organizational performance, products and services, hot technologies, executives and management teams, successful deployments, product management and engineering, customer satisfaction, and public relations in every area of information technology.
More than 80 judges from a broad spectrum of industry voices from around the world participated and their average scores determined the 2018 award winners. Winners will be honored in San Francisco on Monday, July 30, 2018 during the annual SVUS Red Carpet Awards Ceremony Dinner in San Francisco attended by the finalists, winners, judges and industry peers.
“We are lucky to have a very diverse combination of talents, experience and personality on the support team,” said Matt Stone, director of global support at Samanage. “These traits combined with a customer-first attitude means that we are tenacious when dealing with customer needs. To be recognized in this way for a second year consecutive year is humbling. We will continue to strive to maintain the highest level of service standards.”
About NPG’s IT World Awards
As industry’s leading technology research and advisory publication, Network Products Guide plays a vital role in keeping decision makers and end-users informed of the choices they can make in all areas of information technology. The Annual IT World Awards is part of the SVUS Awards® recognition program from Silicon Valley in the United States of America which also includes other programs such as CEO World Awards, Consumer World Awards, Customer Sales and Service World Awards, Golden Bridge Awards, Globee Awards, Info Security PG’s Global Excellence Awards, Pillar World Awards, PR World Awards, and Women World Awards. To learn more, visit www.networkproductsguide.com
Samanage, the service success company, is the most reviewed and highest rated IT service desk solution. We are redefining employee service experiences by empowering organizations to maximize the potential from their most important asset – their people. Samanage’s cloud-based employee service management platform is smart, easy to use, and inspires companies ranging from startups to global market leaders to simplify complex tasks and automate services across their entire organization. With more than 2,000 customers around the world in a variety of vertical markets, our software can be tailored to meet specific service needs.