U.S. Businesses Wasting Up to $1.8 Trillion Annually on Repetitive Employee Tasks, Samanage Survey Says
Outdated workplace technology decreases productivity and drives workers to adopt “shadow IT”
Cary, N.C. — February 23, 2016 — New data released today found that common workplace gripes about outdated technology are more than baseless employee complaints. Survey findings from Samanage, a SaaS Enterprise Service Management company, reveal that technology in the workplace does not fit today’s modern organization needs and is largely hindering productivity, costing U.S. businesses hidden, but large financial losses.
The Samanage State of Workplace Survey, fielded to nearly 3,000 U.S. working adults in late January, found that workers spend an average of 520 hours a year — more than one full day’s work each week — on repetitive services and tasks that could be easily automated, such as, password reset requests, new employee onboarding, contract review and approval, and office supply requests, to name a few. Based on the average national hourly wage of $25.39  this translates to businesses losing $13,202.80 a year, per employee, on unproductive tasks. With a U.S. labor force of more than 140 million , this totals a collective loss of $1.8 trillion annually.
In addition to lost time and money, the survey also found employees are skirting organizational IT policy. Outdated technology is holding employees in the modern workforce back from driving process efficiency and identifying ways to make their work life better. One in four workers think their company’s technology and policies hurt their work productivity (25.4 percent), with millennials as the largest group to believe the technology and policies at work impede productivity (30.9 percent). These technology issues are also leading employees to download and use unauthorized applications, which can cause headaches for IT managers, system problems and grave security threats.
More than one in three employees (36.8 percent) believe their company’s technology is outdated, and one in five workers (18.2 percent) admitted to downloading and using an application without their IT department’s knowledge. Within this group, the number of men who admitted to bringing in outside IT applications was nearly twice as high as the number of women. This can be attributed to an employee’s desire to further adopt modern technologies at a pace that exceeds their company’s adoption speed.
The survey results also showed employees’ demands for companies to adopt productivity-increasing processes and collaboration applications. Survey respondents indicated that automating non-essential tasks (20.2 percent), having access to a more mobile-friendly device (12.2 percent) and using cloud-based apps to access work documents (9.5 percent) would help increase productivity at work.
Collaboration technology is not meeting its most fundamental requirement: collaboration. Standard technologies continue to be most regularly used over modern project management tools, with nearly two in three (63.4 percent) indicating that they continue to rely most heavily on email, while only 7.2 percent use chat technology.
“The findings clearly show that workers want change in the workplace. IT policies and access to smarter technology not only allow for automation of non-essential tasks, but for individual improvement in productivity,” said Randy Drawas, Chief Marketing Officer of Samanage. “Outdated, unproductive technology is burdening U.S. businesses and hurting their employees. In order to create a better work life, organizations need to adopt modern technologies that allows them to streamline their internal operations and provide collaborative, easy-to-use technologies that enable employees to spend more time on meaningful and impactful tasks, and far less time on the repetitive and mundane.”
Samanage, the service success company, is the most reviewed and highest rated IT service desk solution. We are redefining employee service experiences by empowering organizations to maximize the potential from their most important asset – their people. Samanage’s cloud-based employee service management platform is smart, easy to use, and inspires companies ranging from startups to global market leaders to simplify complex tasks and automate services across their entire organization. With more than 2,000 customers around the world in a variety of vertical markets, our software can be tailored to meet specific service needs.