Just a few reasons to choose Samanage over BMC FootPrints.
Enjoy a Modern Experience
Samanage’s sleek user interface is designed to drive best-in-class functionality and efficiency for both agents and requesters. Our cloud-based technology ensures the system is always working quickly and seamlessly, giving you the optimal experience when getting your work done.
No Untimely Upgrade Cycles
The Samanage Service Platform is continually updated, making the latest and greatest functionality easily accessible. Gone are the days of downtime and maintenance or waiting on the next release. Move onto improved service delivery!
A Complete Solution
Don't settle for adequate. Samanage offers a complete set of IT service management features that are integrated across the platform. Aligned with the ITIL framework and coupled with Samanage's Smart technologies built on artificial intelligence, Samanage's Service Platform provides the foundation for your support to make an impact.
Deliver Success with Our Support
Samanage recognizes the importance of getting the most business value out of our platform. As your partner, we are vested in your success — from the evaluation, through implementation, and as your service management needs continue to grow.
|Incident and Problem Management||4.6/5||4.2/5|
|Ease of Deployment||4.6/5||3.7/5|
|Service and Support||4.6/5||3.9/5|
They have been great when we have asked for help — quick to respond and helpful. The UI is really nice, the best I’ve seen. [Our team] and our users are pleased.- IT Specialist, Education Industry
The Best Service Desk
We don’t have a big head, we’re just telling you what our customers are saying.
Samanage has the features you need:
- Change Management
- Service Level Management
- Self-Service Portal
- Knowledge Base
- IT Asset Management & CMDB
- Mobile Access
- Procurement Management
- Integrations (Google, Jira & more)
- Risk Detection