Just a few reasons to choose Samanage over BMC Remedy and BMC Remedyforce.
While Samanage may be considered a younger player compared to legacy ITSM solutions, we're retaining service management best practices and pairing those with revolutionary technologies. Using artificial intelligence and automation engines, Samanage helps to streamline service delivery for all departments in any organization.
No Upgrades Needed
As a true multi-tenant cloud-based solution, the Samanage Service Platform ensures you are operating with the latest features for optimal performance. Without third-party consulting or lengthy upgrade times, you're given time back in your days and greater return on your investment.
Quick and Painless Implementation
Switching to a new service desk solution shouldn't be a headache. Samanage's in-house implementation ensures a positive experience that delivers faster time-to-value! Through a consultative onboarding experience, we see that our partners successfully go live with their Samanage Service Platform in a matter of weeks.
Partnering for Mutual Success
It's written on the walls of Samanage, 'Customer is King.' Samanage recognizes that our core mantra aligns with the vision our partners have for supporting their own organizations. Our gauge of success is incumbent on our customers' success. With full US-based technical and relational support, we aim to give you all you need to build your best employee experience.
|Incident and Problem Management||4.6/5||4.2/5|
|Ease of Deployment||4.6/5||3.7/5|
|Service and Support||4.6/5||3.9/5|
Samanage is very easy to use and user-friendly. Our employees love Samanage, and I, as a systems administrator, love it too. It really keeps the communication going and forms a bridge between the IT Department and all the other employees.- System Admin, Financial Industry
The Best Service Desk
We don’t have a big head, we’re just telling you what our customers are saying.
Samanage has the features you need:
- Change Management
- Service Level Management
- Self-Service Portal
- Knowledge Base
- IT Asset Management & CMDB
- Mobile Access
- Procurement Management
- Integrations (Google, Jira & more)
- Risk Detection