Just a few reasons to choose Samanage over BMC Track-It.
Modernize Your Service Desk
Stop relying on the previous versions of your application to power your service engine. Samanage's modern user interface was built with agent efficiency in mind. While increasing agent productivity across support teams, Samanage is designed to be easily used, implemented, and adopted across all departments.
Streamlined Employee Experience
Configure your employee service portal to look and feel like a product of your organization: it's where your employees will live! The user-friendly portal is easy to navigate, promoting employee empowerment with AI-powered smart suggestions toward the right resources. Make your services stand out, and promote a positive experience for all departments with your Samanage service portal.
Built for Scalability
Samanage isn't a one-size fits all solution. The platform was designed with scalability in mind. Equipped with functionality for organizations large and small, Samanage vies to be your long-term partner with feature sets that can expand with you.
Partner With Your Provider
Becoming a Samanage customer opens countless opportunities for your internal service management. In addition to gaining a premier service desk, you are joining a partnership. Samanage's team is truly committed to making your experience and new resource a success.
|Incident and Problem Management||4.6/5||4.2/5|
|Ease of Deployment||4.6/5||3.7/5|
|Service and Support||4.6/5||3.9/5|
In our IT department for a university campus, we have a great interface for our clients to interact with us and automations and workflows that keep things moving quicker on the support side.- IT Service Manager, Education Industry
The Best Service Desk
We don’t have a big head, we’re just telling you what our customers are saying.
Samanage has the features you need:
- Change Management
- Service Level Management
- Self-Service Portal
- Knowledge Base
- IT Asset Management & CMDB
- Mobile Access
- Procurement Management
- Integrations (Google, Jira & more)
- Risk Detection