Just a few reasons to choose Samanage over Freshservice.
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Smart Technologies
Samanage's artificial intelligence, machine learning, and automation capabilities empower all users involved in service management to do more with less. Rich data insights provide service-oriented teams with knowledge to improve service delivery by streamlining tasks.
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ITIL for Your Needs
Samanage wants to help you retain the ITIL process you've defined, and our platform also helps to drive adoption of ITIL best practices in your organization. With problem, change, and release management solutions available, we can help you develop escalation processes.
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Designed for Employees
In an effort to artfully unify all service providers within an organization, Samanage brings departments together under one platform to consolidate the access to, delivery, and management of services to all employees.
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Our Partners are Our Priority
By partners, we mean you! Samanage has all the available resources you need to be successful. With in-house implementation, support, and customer success, along with digital resources on our community, we've got you covered.
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| Overall | 4.5/5 | 4.4/5 |
| Support Timeliness | 4.6/5 | 4.4/5 |
| ITIL | 4.3/5 | 4.1/5 |
| Self Service | 4.4/5 | 4.3/5 |
This was just one of the best end to end experiences I have ever had the pleasure of being a part of. The Samanage team are just a bunch of really cool professionals that truly care about their customers. Every call was a pleasure.- Network and Security Engineer, Technology Industry
The Best Service Desk
We don’t have a big head, we’re just telling you what our customers are saying.
Samanage has the features you need:
- Ticketing
- Change Management
- Service Level Management
- Self-Service Portal
- Knowledge Base
- IT Asset Management & CMDB
- Mobile Access
- Benchmarking
- Automations
- Procurement Management
- Integrations (Google, Jira & more)
- Risk Detection
