Just a few reasons to choose Samanage over ManageEngine.
Overhaul Your Service Desk
A successful solution requires ease of use to fuel adoption. Samanage's intuitive interface, paired with rich functionality, opens the door to a solution your team will love to use. Our cloud-based, multi-tenant platform consistently delivers new enhancements to keep your momentum and productivity rolling.
Built to Scale
Invest in a platform that's helping solve today's problem and proactively solving tomorrow's. Samanage's Service Platform adapts as you grow organically, helping to support the broad spectrum of your organization's needs -- creating an umbrella solution for all departments.
Employees First Mentality
Samanage's employee service portal brings cutting-edge technology to revamp your employees interactions with your service desk. Introducing artificial intelligence and machine learning, Samanage increases visibility into available resources for employees to promote enhanced self-service.
Committed to Customer Success
Samanage holds customer support and trust as our top priority, as it's a key to our partners' success. Our award-winning support team is available 24/7, so you get the answers you need -- fast. With US-based and global support, we follow the sun to ensure you're covered.
|Process and Workflow Design||4.4/5||3.9/5|
|Ease of Deployment||4.6/5||4.4/5|
|Service and Support||4.6/5||4.1/5|
The experience of using Samanage has been amazing. The software is simple and intuitive by nature. Nothing is difficult. [Employees] simply sign on using a single sign-on service, and they are in and able to create tickets in no time. For the admins, we can get on there and look at our assets, create and manage tickets, and get a great overview of our systems, users, problems, etc.- Senior Software Developer, Services Industry
The Best Service Desk
We don’t have a big head, we’re just telling you what our customers are saying.
Samanage has the features you need:
- Change Management
- Service Level Management
- Self-Service Portal
- Knowledge Base
- IT Asset Management & CMDB
- Mobile Access
- Procurement Management
- Integrations (Google, Jira & more)
- Risk Detection