Just a few reasons to choose Samanage over SysAid.
A Modern Solution
Unsure what the next version will contain? Don't rely on releases. With our cloud-based solution, Samanage continuously delivers enhancements and updates to the platform allowing users to leverage and benefit from the latest and greatest feature sets.
Exceptional Employee Experience
Want glowing reviews of your service? Samanage smart capabilities deliver streamlined suggestions to fuel a positive employee experience across the application. With the use of artificial intelligence, employees are directed to the right resources — saving valuable time while also empowering self-service.
Helping You Continually Improve
Service management operational rules are driven by data. Samanage allows you to extract data anytime to pinpoint how you can improve service delivery. In tandem with our reporting suite, Samanage provides the flexibility to scope service levels so you can deliver the best response times.
Commitment to Customer Support
To be as successful as possible, Samanage works to ensure that you have all available resources as your fingertips. Our US-based customer support team offers 24/7, multichannel (phone, email, chat) support -- providing you with the insights you need.
|Incident and Problem Management||4.6/5||4.3/5|
|Reporting and SLA Management||4.2/5||3.8/5|
|Process Design and Workflow||4.2/5||3.8/5|
|Ease of Deployment||4.6/5||4.2/5|
|Service and Support||4.6/5||4.2/5|
The support team is exceptionally responsive, they are willing to take time to ensure the solution works best for my company. They are willing to listen to requests and create new features based on those requests.- Solutions Delivery Specialist, Healthcare
The Best Service Desk
We don’t have a big head, we’re just telling you what our customers are saying.
Samanage has the features you need:
- Change Management
- Service Level Management
- Self-Service Portal
- Knowledge Base
- IT Asset Management & CMDB
- Mobile Access
- Procurement Management
- Integrations (Google, Jira & more)
- Risk Detection