Colegio Jorge Washington
IT Asset Management
"Samanage made a big difference to the productivity of our IT team. I highly recommend them."
~Ivan Mercado Technology Coordinator
COJOWA Begins Tracking All IT Assets with SaaS Solution
Colegio Jorge Washington (COJOWA) is a private, co-educational day school in Colombia, covering nursery through Grade 12 for students of all nationalities. The school was founded in 1952 with the objective of having a calendar and curriculum similar to those of North-American schools. At first, the idea was to overcome the inconveniences generated by changes in the school calendar and programs for the children of foreign employees who came to Colombia or were returning to their own country. At the same time, they wanted to create possibilities for Colombian citizens to continue their studies under the North-American system without any setbacks.
With responsibility for over 250 notebooks and desktops, plus hundreds of other assets including projectors, TVs, DVDs and sound systems, Ivan Mercado, Technology Coordinator, at COJOWA had his hands full. No systems were in place to track and manage the hardware and software, nor the tracking of incidents reported by the users.
“Providing support to a diverse set of users plus tracking all of the equipment means every day is a very busy day,” said Mercado. “I was looking for an easy to use system that would be quick for me to implement. Dedicating excessive time to implementation was a non-starter for us. We needed results, fast.”
“After finding Samanage, I signed up for a free trial and was quickly able to see that this was a solution that I could quickly get up and running,” said Mercado. “It is very intuitive and it was clear that I would not need a lot of support to get it deployed.”
After the trial period ended, COJOWA was ready for implementation. The ease of use and rapid deployment made it possible for Ivan to introduce the tools he needed despite the demands of his workload.
Today, Mercado and his team provide excellent service to all COJOWA users, who submit incidents either via email or the self-service portal. Incidents are quickly prioritized, making sure that any critical issues are quickly and efficiently addressed. The tight integration of asset management with the service desk makes incident resolution easier to achieve as technicians are able to view asset information and associate assets with incidents.
“Saamanage has made a big difference to me any my team,” said Mercado. “Being able to manage all of my assets and support my users from one easy-to-use system makes each day far more productive for us.”