Guide to the Basics
In Samanage, groups are collections of users that are used to assign incidents to groups of people that will be handling the incidents in certain categories. Once you have added your users to the system you will want to create groups and include the relevant users in those groups.
To create a group in the application, you will click the “+ Create New Group” button on the top right of the Groups section in Setup portion of Samanage.
When creating a new group in Samanage you can specify the name, add a description and choose a user for the group to report to. Once you have finished defining the details of the group, you can add users to the group via the “+ Add User to Group” button.
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