Guide to the Service Portal
This Service Portal guide provides a basic introduction to the Samanage Service Portal! The Service Portal Guide will enable end users or requesters to become more comfortable working within the Samanage Service Portal. This guide should be used by Samanage system administrators to help their users transition to using the Service Portal with ease.
What is the Samanage Service Portal?
The Samanage Service Portal helps users log incidents, make service requests, find detailed answers to their most common pain points, and move through an intuitive interface. This Service Portal will enable you to do a handful of actions which includes submitting a new incident or service request, as well as check the status of your requests. Another helpful function of the Service Portal is the ability to search the knowledge base. Keep perusing through this guide to see more on how to interact with your organization’s customized Service Portal.
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