Exceed service expectations
Growth. It’s a blessing and curse. Make the most of these new opportunities with an ITSM solution from a partner that is committed to helping you scale your growing organization.
Growth Spurts Shouldn’t be Painful.
From day one, Samanage helps you establish your service management game plan. With ITIL best practices built right into the software, you have the ability to scale your services and support your employees... now and into the future.Get Your Development on Track
A Foundation for Scale.
Sure, IT and a service desk go hand-in-hand. But, Samanage can help you centralize all of the service requests across HR, Facilities, and any other team across your company. Give employees multiple ways to interact with each other and request services, no matter what department they are looking for.Set Up Your Company for Success
Service Success Has
Never Been This Easy.
With a dedicated Customer Success Team, 24/7 support, and thousands of successful customers, Samanage has the experience and commitment to ensure you get the most out of the ITSM solution.See What They Say About Us
“We were previously using a version of Remedy, and the consistent feedback from the staff is that the Samanage interface is faster and easier. The old argument that it takes longer to create the ticket than it does to work the ticket is no longer valid with Samanage.”
Associate with incidents impacting your users and organization, formalize your documentation and approval process, and keep historical data, allowing you to continuously improve your service operations
Change the way departments provide services to your organization by building customized request forms associated with dynamic process workflows, helping each team measure and improve how they support the organization.
Give your users a centralized location to request services and submit tickets to every department in your organization, check the status of their pending requests, and access knowledge base articles to self-serve their needs.
Get a consolidated view of the trends impacting your organization, allowing you to track important statistics like Incident Throughput, CSAT scores, SLA breaches, and change management effectiveness.