API enables standard-based integration with other enterprise systems
SEATTLE, WA — September 23, 2009 — SAManage, a leading provider of on-demand IT management software, today announced the availability of a newly released Application Programming Interface (API).
The new API makes all of the SAManage data easily-accessible for integration by customers and partners. It allows users to create, retrieve, update, and delete asset information related to all types of assets such as computers, software, and printers. The information accessible through the API includes inventory, contracts, risks, and help desk tickets related to these assets.
The RESTful web service API allows simplified integration to both on-premise and on-demand enterprise applications. It enables bi-directional integration of information that can help organizations facilitate cross-application business processes. Some examples include:
Enable internal help desk systems to utilize the most up-to-date asset information provided by SAManage
Notify internal stakeholders of new risks and license compliance gaps
Trigger new purchase requests based on information in SAManage help desk tickets
Automate asset maintenance and disposal processes
Synchronize asset tracking in SAManage with on-premise RFID systems
Populate the SAManage user tracking based on LDAP user records
Automate the creation of contracts and software licenses in SAManage based on information from a procurement system or reseller records
“With the rapidly increasing demand for SAManage among enterprise customers, one of the most common requests we were getting was to provide easy access to the IT asset information in SAManage and enable integration with other corporate systems,” said SAManage CEO Doron Gordon. “Since SAManage was designed from the ground up to work with web services, the API is a natural extension of these capabilities. Some highly useful integration scenarios are already being created by several of our customers and partners, and we are very excited to see more of them use the API.”
The SAManage on-demand IT Management service makes it easy for companies of all sizes to track hardware and software inventory, detect risks and compliance gaps, and improve service levels with an integrated help desk module. Using the service, companies are able to:
Reduce IT costs by accurately tracking existing inventory to ensure budgets and assets are correctly utilized
Improve productivity and IT security by detecting unauthorized software and unprotected assets
Minimize the legal risk of noncompliance with software licensing agreements
Enhance service levels to users with integrated help desk software capabilities
Delivered in a SaaS model, the SAManage solution can be implemented in minutes with no hardware or software to install, manage, or upgrade. SAManage offers a free trial period that enables companies to use the service in fully operational mode prior to subscribing.
The SAManage API is available immediately to users of the SAManage premium version.
Samanage, the service success company, is the most reviewed and highest rated IT service desk solution. We are redefining employee service experiences by empowering organizations to maximize the potential from their most important asset – their people. Samanage’s cloud-based employee service management platform is smart, easy to use, and inspires companies ranging from startups to global market leaders to simplify complex tasks and automate services across their entire organization. With more than 2,000 customers around the world in a variety of vertical markets, our software can be tailored to meet specific service needs.