Samanage Gains Momentum with Mid-market
Customers Recognize Benefits of Unified, Cloud-Based Service Desk and Asset Management - Instant Value, Modern User Interface, Feature-Rich and Future-Proof
Cary, N.C. — April 2, 2014 —
Samanage, provider of the only true multitenant, unified service desk and asset management cloud solution on the market, today announced the company continues to gain traction with customer wins and competitive replacements in the mid-market and emerging enterprise space.
Samanage is changing the way that emerging and medium-sized businesses manage their IT infrastructures, helping IT managers make the leap to on-demand, cost-effective, instantly deployable solutions, and leave the baggage of legacy or hybrid systems behind. The company’s Service Desk and Asset Management platform delivers the simplicity users crave combined with the full set of powerful features they demand, while offering the fastest time-to-value with an unprecedented two-week implementation. In 2013, Samanage experienced record revenue growth as demand for its solutions tripled over years past. That trend has continued in Q1 of 2014 and is expected to continue aggressively growing throughout the year.
Customers, particularly those in the mid-market and emerging enterprise space, recognize the benefits that multitenant cloud-based solutions offer. The emergence of multitenant, cloud-based solutions has freed organizations from the never-ending upgrade cycle, allowing them to move to solutions that are much easier to implement and use – all at a total cost of ownership that in many cases is 50%-70% lower.
One such customer is Lagniappe Pharmacy Services. The company was using a competitive solution, which had been highly customized and required a full time developer to manage. As a high growth company with a very lean operation, Lagniappe needed a replacement solution that could grow with them. They also didn’t want to deal with the lengthy implementation and overhead of an on-premise solution. After evaluating several different cloud vendors, Lagniappe selected Samanage. The driving factors in their decision were Samanage’s highly intuitive user interface, fast time to value, and exceptional customer support.
“I’ve been managing ITSM solutions for 15 years and have seen the evolution of things. These products are usually not intuitive at all,” said Kevin Conable, VP Technical Services, Lagniappe Pharmacy Services. “Every once in awhile, you find an IT solution that is so intuitive and cool that it’s downright fun. We found that with Samanage. It has sophisticated ITIL functionality with a really clean, simple feel to it, offered at a very cost effective price point.”
“We are seeing two major trends in our business over the last 12 months,” said Doron Gordon, CEO, Samanage. “First, word of mouth has become our primary growth engine. And second, our competition has changed. With our significant growth into the midmarket and emerging enterprise markets, we are now both competing with and replacing enterprise vendors such as BMC Software and ServiceNow on a regular basis.”
Samanage, the service success company, is the most reviewed and highest rated IT service desk solution. We are redefining employee service experiences by empowering organizations to maximize the potential from their most important asset – their people. Samanage’s cloud-based employee service management platform is smart, easy to use, and inspires companies ranging from startups to global market leaders to simplify complex tasks and automate services across their entire organization. With more than 2,000 customers around the world in a variety of vertical markets, our software can be tailored to meet specific service needs.