Samanage Presents White Paper Examining Unexpected Considerations
Whitepaper is First in eLearning Series Dedicated to the Benefits of Implementing a Cloud-Based IT Service Management Solution
Cary, N.C. — April 30, 2014 — Samanage, provider of the only true multi-tenant, unified service desk and asset management cloud solution on the market, today announced the launch of an innovative eLearning series designed for IT management professionals, which promotes the value of implementing a cloud-based IT Service Management (ITSM) solution. The first installment introduces a whitepaper, “Selecting a Cloud-Based ITSM Solution: 5 Unexpected Considerations”.
As more organizations move their ITSM to the cloud for greater flexibility and lower costs, it is important to evaluate all factors that are important to a successful implementation. When choosing a cloud-based ITSM solution, features and functions are important, but they are just the tip of the iceberg. Samanage has unmasked five key considerations often overlooked when selecting a cloud-based solution. This whitepaper outlines those considerations and the potential impact they can have on achieving the greatest value both within your IT support center and throughout the entire organization.
The whitepaper, “Selecting a Cloud-Based ITSM Solution: 5 Unexpected Considerations,” is now available for download. The eLearning series will continue on May 27th at 1:00 pm EST with a webinar on “The Path to IT Service Excellence”. Shvonne Williams, Director of IT Services at MediFit Corporate Services, will share a case study on how she strategically increased the value and ROI of her team’s ITSM solution within her organization. Information on how to register for the webinar is coming soon.
Samanage, the service success company, is the most reviewed and highest rated IT service desk solution. We are redefining employee service experiences by empowering organizations to maximize the potential from their most important asset – their people. Samanage’s cloud-based employee service management platform is smart, easy to use, and inspires companies ranging from startups to global market leaders to simplify complex tasks and automate services across their entire organization. With more than 2,000 customers around the world in a variety of vertical markets, our software can be tailored to meet specific service needs.