Samanage Presents Whitepaper Examining Unexpected Considerations When Selecting a Cloud-Based IT Service Management Solution
Whitepaper is First in eLearning Series Dedicated to the Benefits of Implementing a Cloud-Based IT Service Management Solution
Cary, N.C. — April 30, 2014 --
Samanage, provider of the only true multi-tenant, unified service desk and asset management cloud solution on the market, today announced the launch of an innovative eLearning series designed for IT management professionals, which promotes the value of implementing a cloud-based IT Service Management (ITSM) solution. The first installment introduces a whitepaper, “Selecting a Cloud-Based ITSM Solution: 5 Unexpected Considerations”.
As more organizations move their ITSM to the cloud for greater flexibility and lower costs, it is important to evaluate all factors that are important to a successful implementation. When choosing a cloud-based ITSM solution, features and functions are important, but they are just the tip of the iceberg. Samanage has unmasked five key considerations often overlooked when selecting a cloud-based solution. This whitepaper outlines those considerations and the potential impact they can have on achieving the greatest value both within your IT support center and throughout the entire organization.
The whitepaper, “Selecting a Cloud-Based ITSM Solution: 5 Unexpected Considerations,” is now available for download. The eLearning series will continue on May 27th at 1:00 pm EST with a webinar on “The Path to IT Service Excellence”. Shvonne Williams, Director of IT Services at MediFit Corporate Services, will share a case study on how she strategically increased the value and ROI of her team’s ITSM solution within her organization. Information on how to register for the webinar is coming soon.
Samanage is enterprise service desk software that manages service relationships in the company and helps get work done. Samanage delivers an exceptional user experience with beautiful software that people love to use. Instantly deployed and continuously updated in the cloud, Samanage service and asset management software lets you quickly drive business value by connecting your people with the key business services they use every day. Visit www.samanage.com.