Samanage Simplifies IT Budgeting with Release of ITSM Calculator
New planning tool helps IT managers better prepare budgets and understand staffing needs
Cary, N.C. — November 5, 2015 — Samanage, provider of the only multi-tenant cloud solution for enterprise service management that unifies both service desk and asset management, announced today the release of its free IT Service Management (ITSM) Budget Calculator.
The tool applies industry averages and calculations researched by MetricNet, a leader in IT service and support benchmarking, to prepare and validate IT service management budgets across all industries and company sizes.
“Organizations have been conditioned to believe that the cost of service and support consists entirely of facilities, telecom, technology, personnel and training,” said Doron Gordon, CEO of Samanage. “However, creating an effective budget for IT service management needs to focus on maximizing value to the enterprise, while creating greater economic value across the entire organization. We released this calculator to not only help IT managers prepare service management budgets, but also provide more visibility to trends affecting overall IT performance.”
The Samanage ITSM Budget Calculator can be used as an IT planning tool and to conduct routine staffing evaluations. The tool was built to provide insight into key performance indicators, such as monthly ticket volume, work time per ticket, technician travel time, operation time and average salary.
“Creating an ITSM budget is one of the most challenging efforts inside any IT organization, and the Samanage ITSM Calculator takes the guesswork out of budgeting and staffing,” said Jeff Rumburg, co-founder and managing partner of MetricNet. “Used as a reality check and as a planning tool, the calculator enables support organizations to determine whether or not they are staffed appropriately, and if spending levels are in line with the industry norms.”
To download the Samanage ITSM Budget Calculator and guide, please go to https://www.samanage.com/calculator/. For more information about Samanage and its ITSM solution, visit www.samanage.com or call 1-888-250-8971.
Samanage, the service success company, is the most reviewed and highest rated IT service desk solution. We are redefining employee service experiences by empowering organizations to maximize the potential from their most important asset – their people. Samanage’s cloud-based employee service management platform is smart, easy to use, and inspires companies ranging from startups to global market leaders to simplify complex tasks and automate services across their entire organization. With more than 2,000 customers around the world in a variety of vertical markets, our software can be tailored to meet specific service needs.