User Experience Key to Building Customer Base in Enterprise Cloud Market
Samanage’s Record Growth Provides Indicator, Vision for Enterprise Software’s Future
Cary, N.C. — September 18, 2013 —
As companies seek to support employees while mobile, bring-your-own-device (BYOD) and enterprise software converge, Samanage, an emerging leader in cloud-based IT service desk and asset management software, reports record growth of more than 30 percent quarterly for five consecutive quarters, plus customer acquisitions doubling each quarter. Samanage attributes this growth – in part – to accommodating the convergence trend by delivering a user experience that ensures adoption by aligning with how employees currently use applications and devices.
“It’s how enterprise software becomes ‘sexy’ again,” says Doron Gordon, Samanage founder & CEO. “With people accustomed to using their devices in certain ways, a modern enterprise software user interface that aligns with what’s intuitive becomes easily adopted and – in our case – a much loved platform that truly distinguishes itself in the market.”
Samanage, recently named one of the fastest growing small companies in North Carolina, counts Consumer Reports, Dun & Bradstreet, Groupon and YoCrunch among its nearly 500 customers across 42 countries. The company won this year’s THINKstrategies’ BoSS award, which recognizes SaaS companies that are delivering measurable business benefits.
Gordon added, “Clearly, market demand for an up-to-date, real Cloud IT service desk and asset management solution that improves IT departments’ service and reduces their workloads provides a lot of advantages that result in significantly lower TCO. These are the reasons we’re achieving significant milestones and why we’re confident and excited about leading the industry in this direction.”
Samanage, the service success company, is the most reviewed and highest rated IT service desk solution. We are redefining employee service experiences by empowering organizations to maximize the potential from their most important asset – their people. Samanage’s cloud-based employee service management platform is smart, easy to use, and inspires companies ranging from startups to global market leaders to simplify complex tasks and automate services across their entire organization. With more than 2,000 customers around the world in a variety of vertical markets, our software can be tailored to meet specific service needs.