Service Success Begins Here
Samanage gives you the options to rapidly and consistently deliver the services that your employees need to get work done.
Basic service desk
for small teams.
- Team Includes:
- Community & Email Support
- Incident Management
- Service Portal
- Knowledge base
for growing teams.
- Includes Team Plus:
- Chat Support
- Service Catalog
- Change Management
- Service Level Agreement (SLA)
Customizable service platform
to run your business.
- Includes Business Plus:
- Phone Support
- Contract Management
- Risk Management
- License Compliance
- API access
Frequently Asked Questions
How does the free trial work?
When you sign up for a free 14 day trial you get unlimited access to the professional package and can evaluate Samanage in your organization. At the end of the trial you can subscribe to any package that fits your needs and select the number of agents and assets you need to support.
Can I trial Service Desk and Asset Management together?
The trial includes full, unlimited, unrestricted access to both solutions.
What happens after the trial ends?
You can upgrade to a paid subscription for Service Management and/or Asset Management. If you chose to upgrade, all information and data from the trial will remain in your account; if you do not upgrade your account will be disabled at the end of the trial.
How can I buy your software?
How long are your contracts? Can I change plans?
Can I buy features a la carte?
For each plan you can purchase either Samanage Service Desk or IT Asset Management together or separately. If you purchase one you can add another at any point in time.
What discounts are available?
Samanage offers discounts for large orders, academic institutions, government and other non-profit organizations. Contact email@example.com with your inquiry for a customized price offer.
What's an agent?
An agent is any individual in the company who: owns an incident, fulfills a service request, defines SLAs, documents problems, tracks and manages hardware assets, among many other related tasks.
What's an asset?
You can use Samanage IT Asset Management solution to track any kind of asset. For example: hardware, software, non-technical assets, and more. However, only assets that are being tracked via the Samanage Agent incur a fee ( typically only those that have an operating system ).
Do Samanage products integrate with other applications & systems?
Samanage allows you to import, merge and integrate data and resources from a number of channels including:
- Web-based apps: Google Apps, Salesforce.com, Zendesk, Chatter, OneLogin, and Okta
- API: create applications, integrate data and interface between your business systems and your Samanage account. Learn more.
- Security integrations: SAML, Google SSO
- Simple sync between apps using Zapier
- Easy data import using csv files.
Learn more about integrations.
Will my data be private and safe?
From restricting physical access to our datacenter to the security of the service layer itself, Samanage takes as many security measures as necessary to ensure that your information is protected. This includes the selection of data centers — you decide on either the US or EU data center.