…The World’s Leading Customer Success Platform™
Samanage Service Desk, Enterprise Edition, runs natively on the Salesforce® platform and is the only IT Service Management solution built on the Salesforce Service Cloud®. It allows you to manage all your service interactions with customers, field service agents, and employees in one place. Salesforce’s® Customer Success Platform has unrivaled scale, processing over 4 billion transactions per day globally.
Leading Enterprises Rely on Samanage
Samanage Raises $20MM in New Capital
“The modern enterprise can now run all service interactions, with customers, employees, field service and vendors, all in one place inside the Salesforce Service Cloud®. There truly can be a single platform for service providers across an organization, imbuing businesses with the agility to move at an entirely new speed. That’s what is really exciting about this partnership between Samanage and Salesforce™.”
Service Management for Your Enterprise
Visibility and Intelligence
Continuously improve service with real-time insights on services, assets, operations, and end users.
Drive Peak Efficiency
Streamline service management with a single solution that captures your organization’s processes, procedures, knowledge inside a product that people love to use.
Deliver Service Success
Put people in the middle of service conversations while connecting everyone, everywhere with unrivaled usability to redefine the service experience.
ITIL-Ready Software for IT and
Enterprise Service Management
Real-Time Service Desk
The Service Desk is built on top of the Salesforce Service Cloud® Console extended to include real-time interactions. Combined with the usability of the Salesforce Lightning® design, the Service Desk provides an unmatched user experience for Service Success.
Dashboards & Reports
Generate intelligence to drive action with dashboards and reports that provide real-time visibility into customer satisfaction, KPIs, and operations.
Provide instant access to all of your IT and Enterprise services for all of your employees with the Service Portal built on top of the Salesforce Community Cloud®.
Automate service delivery through easy to use, flexible workflows that model your business process across the enterprise.
Provide answers efficiently and reliably to all of your users with the knowledge base built on Salesforce Knowledge®.
Find everything you need for Service Success with an ecosystem of thousands of applications and consulting partners through the Salesforce AppExchange®.