With Samanage IT service catalog, you get full ITIL service catalog capabilities and best practices through the web-based platform. As you take inventory of your most common services, within IT and other departments, define and publish the services available to better manage large or recurring workloads. The preset list of services, encourages the use of the cloud self-service portal and enables your end users to select from predefined options.
Think of the main pain points that affect your organization and create templates for the most common requests. How many times do you not get all of the information you need up front? How many times do you have to log information into a separate system to get another department to do something? With the Samanage service catalog, gather all of the information you need up front and kick off your process on the back end to run through various departments. Everyone is on the same page and everyone is happy.
Better Automate the Service Request Experience
Define and publish IT services that are available online. With each service you can show a service description, image and cost. End users can choose from this list when submitting their web-based service requests.
Define service processes once. When new services are requested through the cloud Self-Service Portal, the pre-established processes begin immediately.
Service Delivery Management
Service requests appear as new items in your cloud service desk to help you easily manage them from a single place.
Optimize Service Delivery
Standardize how services are ordered and delivered through the SaaS tool and reduce unnecessary, and time-wasting requests.