With Samanage’s cloud-based IT service desk you get modern service desk software that you and your customers love to use. Use the IT service desk to better communicate with your customers, streamline IT support requests among your service desk agents and deliver a superior service to your organization.
Superior Service Delivery
Our SaaS IT service desk software is based on ITIL best-practices to help you organize, prioritize and resolve incidents efficiently and from one convenient place. Include Change Management, Knowledge Base and a robust Service Catalog.
Enterprise Service Desk
Many of our customers roll out the service desk to other departments – from HR to procurement to marketing, our service desk can help your entire organization improve service productivity and business service interaction.
Beautiful Service Desk
Enterprise software should be easy to use and modern. We believe in building software you love to use and one that makes you look like a star. That’s why we invest in a clear user interface for the fastest, easiest web-based IT service desk software.
Samanage provides the ability to get fast customer satisfaction feedback, through our automatic survey feature. Users can be easily prompted to complete a survey at ticket resolution, keeping your team on top of any potential issues, and motivated by the excellent customer service you provide.