Gain Visibility into service desk operations and technology assets
With Samanage, you can see insightful data, identify roadblocks, and chart a path to improvement. See it all -- like how many incidents you have open, what services are trending, and even relevant devices and warranty information.
Improve Communication, Everywhere
Samanage gives more options to help service requesters get what they need, while giving greater control to internal service providers. Communicate increases and more productivity quickly follows.
Create Efficient Approval, Escalation, and Resolution Processes
Samanage helps you save time and effort by helping you automate and execute predefined processes to include requests, approvals, and changes, so your agents can gain efficiency and get more done.
Improve Service Excellence
Samanage gives your users the ability to submit tickets and service requests in multiple ways, while giving internal service providers visibility into activity, response time and resolution time, conversations between techs, customer satisfaction, and more.
Remain Flexible to Growth and Change
Samanage supports growth and change by helping you deliver scalable, repeatable, and reliable services to everyone in your organization. With support for incident, problem, change, and release management, Samanage gives you the tools you need to grow and scale.