Automations help users gain efficiency by automating elements that are repeated frequently, allowing you to easily manage both the simple and complex. Providing a powerful, yet easy way to trigger actions based on the conditions of a new incident and/or service request.
Changing the priority or attributes, sending notifications to specific people based on rules you set, and adding tags when certain conditions are met, are all now possible by creating an automation in Samanage.
Properly Tag Incoming Requests
Requests big and small come piling in at all hours of the day and night. Automatically tag those requests based on location, department, or type of request.
Execute Predefined Processes
From service catalog workflows to funneling specific tickets to the right technician, processes are less cumbersome and handled appropriately.
Automatically Set Priorities
A massive outage or a CEO's laptop not working are critical issues to the business. Ensure those ticket stand out and are mapped at a higher priority level automatically.