IT Service Desk
You're already keeping an eye on all of your key metrics while targeting problem areas that need attention. Samanage Benchmarking is fully integrated with the Samanage IT Service Desk, automatically capturing performance metrics and reporting on your progress. Take the data measured within your service to the next level by comparing it against industry peers.
Service Level Management
The service level you deliver to your customers is critical to your success. As you define service targets for the IT service desk, your goal is to ensure that your team meets or even exceeds the service goals you set in place. With these metrics in place, Samanage Benchmarking can help you better understand where your team's CSAT performance is in relation to industry peers.
Dashboards & Reports
As you gain greater visibility and actionable intelligence from your service desk through the dashboard and reporting, your key metrics allow you to target problem areas. Take the guesswork out of planning and budgeting. Samanage Benchmarking is a powerful planning tool that allows you to plan for new technology or new hires and how these changes will impact your service performance.