Samanage Benchmarking is the industry’s first and only real-time service management benchmarking solution, breaking the barrier for organizations who don’t have the time, resources, or budget for traditional benchmarking projects. Utilizing performance data that is automatically captured from your Samanage Service Desk, Samanage Benchmarking compares the performance of your service organization against industry benchmarks in real-time.
With Samanage Benchmarking you can easily measure your performance and know how your service measures up against your peers. No more guessing about what actions will yield the greatest performance improvements. Samanage Benchmarking delivers real-time benchmarking and performance diagnostics.
As the pulse of your benchmark, your Samanage Score allows you to measure performance over time and report on changes to the service organization and how they affect service performance.
Enterprise Service Management
Samanage Benchmarking is designed to provide continuous improvement insights into any service area of your business, including IT, Human Resources, Facilities, Marketing, and more.
Track, Trend, Take Action
Measure the progress of your service delivery over time, easily identify changes to your service performance, and take necessary action to get your service performance back on track.