Quickly increase productivity by automating service requests from your employees, reducing support workload, and delivering a superior service experience across your organization. Give users outside of IT the ability to report on the services that have been automated, the time saved, and cost reduction that's been achieved through automated services within the Samanage Service Catalog.
Service Level Management
Service Level Management allows your system administrator to define service targets for the IT service desk team, and have Samanage monitor and alert on missed SLA targets through the dashboard. Managers and team members have the ability to pull reports regularly to ensure that they are satisfying the expectations set in place within their SLAs.
Incident, Problem, Change, and Release Management
The ultimate goal of incident management is to prevent the interruption of business processes or other IT services. The Samanage Dashboard and reporting capabilities allow you to analyze your incident data, understand when incidents become a problem, use calculated measurements to initiate a change, and optimize your services and assets as your prepare for a release.