Service Level Management
Set expectations appropriately as you make technology and software changes within your organizations. Custom SLAs give you the opportunity to detail to your organization when, how, and why an incident is being escalated through the ITIL process.
Dashboards & Reports
See everything that is happening across your IT organization in one place. Pull custom reports to support the problems, changes, or releases you plan to implement. Give your organization greater visibility into potential outcomes and successes as incidents escalate.
IT Service Desk
One software to map the escalation process from incident all the way to release and everything in between. With a tab for each step in the ITIL process, the Samanage Service Desk gives you the visibility and the connections required to ensure service success.