Incident, Problem, Change,
and Release Management
Samanage is ITIL-ready, supporting the entire lifecycle – from incident, problem, change, and release management – to help you streamline service management processes. The ultimate goal of incident management is to prevent the interruption of business processes or other IT services.
When incidents are managed through a solution that automates many steps, the resolution process becomes smoother and more thorough, giving users the opportunity to better understand lessons learned during the resolution process. As a collaboration tool, incident management through Samanage keeps users informed every step of the way. Greater visibility through the ticketing solution allows you to plan and structure workflows, while keeping track of all admins’ and users’ history, asset changes, and interactions.
Ensure that you find permanent solutions to problems and prevent repeat incidents that cause unnecessary service disruptions.
Samanage allows stakeholders to create new change requests, estimate impact, and choose the right priority level for the change.
Increase the efficiency of technology development and implementation, while minimizing disruptions to end users and core business activities.