IT Service Catalog
Your service desk should do so much more than just track incidents. With our service catalog, internal service providers can publish approved services that everyone in your organization can request. And, with our customizable workflow engine, you can introduce new services or make changes quickly and easily.
Samanage empowers you to increase the productivity of your team through automation by giving your end users a list of approved services. Simply take inventory of your most common services, within IT and other departments, then define and publish the services available to better manage large or recurring workloads.
Everyone on the Same Page & Happy
Providing a list of services allows IT and any other service provider to gain the required information up front then push through to a streamlined resolution that is repeatable across technicians and providers.
Get Required Service Information
With each service you can show a service description, image, and cost. End users can choose from this list when submitting their web-based service requests.
Streamline Service Processes
Define repetitive or redundant service processes once. When new services are requested through the Service Portal, the pre-established processes begin immediately.