A user-friendly service portal, allowing IT administrators to better service end users. Moving away from a constant flow of support emails, you can quickly and easily channel tickets and requests in an organized fashion that’s easier to handle and quicker to resolve.
The integrated knowledge base reduces issue resolution time and serves as a knowledge-sharing platform. By utilizing the knowledge base, teams can grow the knowledge they accumulate and turn key information into new solutions for repeat inquiries.
Service Level Management
Immediate and consistent oversight is key to successful service. Setting expected levels of service through fully custom SLAs, that include business support hours, allows the service team to get notified when an SLA breach occurs in real-time.