IT Service Desk
Samanage empowers service desks big and small to strive for service excellence and exceed customer service expectations. From ticket submission to resolution, and all of the questions, escalations, and approvals required in between, we power an agile, scalable, and automated service desk solution.
Manage tickets, service requests, and every approval with an agile, scalable, and automated IT service desk. The Samanage IT Service Desk allows you to quickly increase productivity by automating service requests from your employees, reducing support workload, and delivering a superior service experience across your organization.
Enhance Service Desk Operations
From the number of tickets to ticket assignment, you can see escalations, manage tasks, and track and measure successes in real-time.
Improve Communication, Everywhere
Identify roadblocks, put processes in place, and chart a path to improved communication from IT to the rest of the organization.
Increase Customer Satisfaction
Give your users the ability to submit tickets in the way that makes the most sense to them, then decrease response time and increase your resolution time.