The Samanage Knowledge Base helps you document best practices and recommended solutions to common incidents, problems, and service requests. As new solutions are identified, the Knowledge Base grows organically over time, giving you an up-to-date resource that helps you deflect future requests.
With an extensive knowledge base, you increase the efficiency of service delivery, reduce your average call times, and improve the overall service desk experience for the end user. Your end users now have the opportunity to resolve their own issues without contacting the service desk.
Grow Internal Knowledge
Retain and document the knowledge your IT team accumulates. Resolve incidents and transform them into new solutions for repeat inquiries.
Your knowledge base is completely searchable, making it easy for your end users to find a solution. Tagged solutions become fully searchable allowing end users to reference them independently.
Reduce Call Volume
Many users prefer to resolve their own issues. Empower them with the ability to find their own solutions and reduce service desk call volume.