The Service Portal allows you to capture all correspondence on service requests directly in the knowledge base. Email an incident solution to a user and it will automatically be recorded as a comment in the incident.
IT Service Catalog
The IT Service Catalog and Knowledge Base are fully integrated, allowing you to create templates of solutions available to your end users to allow them to resolve common support issues by themselves.
IT Service Desk
The Samanage Knowledge Base is integrated into the IT Service Desk software to better equip both IT administrators and end users in identifying and solving common issues.