No matter where you are — your office, home, or traveling — your mission is to provide the best service experience for your customers. With the Samanage application, service desk technicians now have access to their service requests directly from their mobile device and provide excellent service wherever you are.
The application allows technicians and administrators to view and respond to service desk items when they are in the field, increasing productivity and end user satisfaction.
App for iOS and Android
Diagnose service issues and resolve tickets and requests, and edit incident properties including state, assignee, and requester from the application.
Real-time commenting on incidents, as well as get notifications on new incidents, comments, and changes.
Personalized to Use Case
Log-in to the beautiful, easy to use mobile interface using your credentials or Google single sign-on to view all incidents using your predefined filters.