IT Service Desk
Service Level Management through Samanage is a monitoring solution that is fully integrated with the service desk capability, giving you the ability to track service records as a part of service agreements. By connecting SLAs to service requests, you can set expectations based on the priority level or urgency of the ticket and better align your team to the needs of the organization.
Users can easily log incidents, make service requests, find detailed answers to their most common pain points, and more through the intuitive interface of the Samanage Service Portal. With SLAs in place, users can check on the status of their requests in the portal, while also seeing what expectation they should have on the turnaround time for the resolution.
Dashboards & Reports
See everything that is happening across your IT organization in one place. Pull custom reports to showcase the success your team is having in meeting SLAs or make changes based on customer satisfaction and SLA risks. Through greater visibility into potential risks or successes, your team ensures they are meeting the needs of their customers.