The Samanage Service Portal helps users log incidents, make service requests, and find detailed answers to their most common pain points through an intuitive interface that can be used by IT and any other internal service provider across your organization. The Samanage solution includes a user-friendly service portal, allowing IT administrators to better service end users and channel tickets and requests in an organized fashion. Reducing the number of calls and email requests made to your help desk by giving users the ability to address basic problems on their own.
Through the well-designed service portal, the end user has an enhanced experience with the ability to track their tickets or requests, while the IT service desk technician has an easier way to prioritize those incidents and support tickets. Instead of searching through multiple ways to contact the service desk and worrying that a ticket will be lost in a sea of emails, the end user has a simple way to submit tickets or requests.
Increase Customer Satisfaction
Let users and IT staff collaborate and share necessary information on open tickets to help expedite resolution.
Empower Your Users
The self-service option and ticket tracking capability empowers your users to help themselves and track their tickets with ease.
Reduce Ticket Volume
Most end users like to resolve their own problems, a well designed service portal gives them that ability, leading to fewer tickets being submitted.