The integrated knowledge base reduces issue resolution time and serves as a knowledge-sharing platform. By utilizing the knowledge base, teams can grow the knowledge they accumulate and turn key information into new solutions for repeat inquiries.
IT Asset Management
Through the Samanage IT Asset Management solution you can assign and track assets to a specific end user, giving you the visibility at your fingertips and easily controlling your technology landscape. End users can submit tickets through the service portal regarding an asset and technicians can easily see the history regarding the asset.
IT Service Catalog
The service portal allows end users to submit their requests, while also requiring specific information for recurring incidents. Gain the required information you need up front then push a request through to a streamlined resolution that is repeatable across technicians and providers.