Samanage software includes a user-friendly help desk self-service portal to allow IT administrators to better service end users. Channel tickets and requests in an organized fashion that’s easier to handle and quicker to resolve. Reduce the number of calls and email requests made to your Help Desk by giving users the ability to address basic problems on their own.
Free End Users and IT Staff
Users can open and submit new incidents or service requests through the self service portal, and check the status of requests as they are being processed – no phone calls, no email requests.
Let users and IT staff collaborate and share necessary information on open tickets to help expedite resolution.
Channel All Service Requests to You
New services requested through the Self-Service Portal appear as new items in your service desk.
Establish service processes that start immediately with every new service ticket request.