All Your Service Management Advice In One Place.
Customers are compared against peer organizations based on performance data from the Samanage customer community.
Samanage CMDB works with Samanage for Salesforce to help organizations to improve service desk operations.
Samanage for Salesforce
Bring service providers and service requesters together through a single solution that captures your organization’s service offerings and knowledge.
Automating Service Management Across Departments
77% of organizations use service management best practices or tools outside of IT.
Employee Satisfaction Among the Benefits of a Single Service Platform
The biggest beneficiaries of service management beyond IT? Your employees.
Employee Service Leads to Customer, Company Success
How do employee services impact larger business goals?
Raising the Bar: Service Level Agreements (SLAs)
Establish clear expectations for service delivery with SLAs.
Raising the Bar: Change Management Calendar
Enhance your change management strategy with the Samanage calendar integration.
Raising the Bar: Google Analytics for Samanage
What can Google Analytics tell you about the service desk experience for employees?
How to Avoid Internal Friction When Expanding Service Management
Prepare for a smooth transition of service management to new departments
The Path From IT Service Management to Employee Service Management
How ITSM best practices can improve the entire employee experience.
Continuous Improvement for the Service Desk Through Automated Workflows
Build automated workflows to connect employees to the resources they need.
Expanding Service Management Across the Organization
Read this report on why and how organizations are expanding service management beyond IT
Transforming ITIL to Fit the Modern IT Organization
Instead of living largely reactive, ITIL introduces specifics.
The State of Enterprise Service Management
See the scope of ITSM principles and tools throughout the business.