Welcome to the family! Here are all the necessary resources to fully evaluate Samanage. We are here to answer any questions you may have and we can't wait for you to join the family.
101+ Ways to Automate Your Workplace
In this new era of cloud-based software solutions, you can now fully leverage your expertise to reinvent your role. You can reach out to every corner of your organization and drive process improvements for service requests and delivery. Help your peers automate the way they work, and be the champion of improving services throughout your organization.
The Starting Line of Service Management
As departments across organizations begin to shift their methods to a service-focus, it is pivotal to understand the basics of service management that have helped the IT department.
Enterprise Service Management: Uniting Customer and Service Models
Enterprise service management (ESM) is built on ITIL and IT service management concepts. The evolution of these concepts are the building blocks to ESM and moving your business services in an agile direction, while improving the customer experience.
The Seasons of ITSM
Winter, spring, summer, and fall – strategy, design, transition, operation, and continual service improvement (CSI).
Why Email is NOT a Service Desk
Discover how the Samanage Service Desk can replace your giant service inbox and increase your customer's satisfaction with your IT team.
Enterprise Service Management and the Service Catalog
The ultimate goal of your service catalog is to connect process areas and eliminate process silos. But how do you position the service catalog within your ITSM projects and manage the experience?