Welcome to the family! Here are all the necessary resources to fully evaluate Samanage. We are here to answer any questions you may have and we can't wait for you to join the family.
101+ Ways to Automate Your Workplace
In this new era of cloud-based software solutions, you can now fully leverage your expertise to reinvent your role. You can reach out to every corner of your organization and drive process improvements for service requests and delivery. Help your peers automate the way they work, and be the champion of improving services throughout your organization.
The Starting Line of Service Management
As departments across organizations begin to shift their methods to a service-focus, it is pivotal to understand the basics of service management that have helped the IT department.
Enterprise Service Management: Uniting Customer and Service Models
Enterprise service management (ESM) is built on ITIL and IT service management concepts. The evolution of these concepts are the building blocks to ESM and moving your business services in an agile direction, while improving the customer experience.
How to Define Your IT Metrics to Ensure Business Value
There’s data coming from all over. With input from so many sources, defining metrics for IT and business value requires a little planning and finesse. Then, once metrics are outlined, what's the best way to monitor them and decide which numbers should be reported to the greater organization?
CSFs and KPIs Across the Service Lifecycle: Measuring Service Design
The Service Design stage of the ITIL service lifecycle is where the beginning application of service strategy is applied for organizational value.
Samanage Service Desk: Saving You Time, Money, and Resources
Balancing people, processes, and technology is just step one. Arming yourself with a solution that gives you the ability to be more efficient is the next.