IT Service Management
Associate Assets with Incidents
Off Madison Ave Selects Samanage SaaS Solution to Help Keep its Information Technology Agile and Modern
Founded in 1996, Off Madison Ave helps companies harvest the potential of their marketing. From award-winning design to cutting edge back-end development,Off Madison Ave has consistently delivered end-to-end solutions that produce tangible, measurable, and rapid results.
Headquartered in Arizona,Off Madison Avealso has a satellite office in Virginia. “With clients knocking at both doors, we have no intentions of slowing down over the next few years. In fact, we’ve got some pretty big plans up our sleeves,” said Rodgers.
The service we provide to our customers is dependent on the availability and performance of our IT assets. Samanage ensures that we have up-to-date information at all times and that we react to any potential problems quickly and efficiently.- Mark Rodgers, Director Advanced Solutions
Rodgers currently leads a talented team of web developers, software engineers, and network administrators in their unending quest to create innovative, forward thinking technical solutions that solve real-world problems. Together they are responsible for everything from initial architecture and development to the ongoing support and performance of these solutions.
As you can imagine, Mark and his team stay pretty busy. “Delivering technology solutions to our clients is fundamental to our business,” said Rodgers. “It stands to reason that any tools or services that we use to support our infrastructure and therefore our clients, are the very best available. Knowing at all times what IT assets we have, how they are performing and what potential risks they may have was a clear need. Being able to associate an asset with an incident and then track that incident to complete resolution was the functionality that I was looking for.”
After searching for possible solutions, Rodgers quickly realized that Software as a Service (SaaS) was the only way to go.
“I could not afford to spend weeks and months on an implementation. Quick deployment with minimal effort on my part was important to me,” said Rodgers. “Finding a SaaS vendor and not having to deal with installing an on-premise product and applying patches and doing maintenance was a goal of mine. I found Samanage, signed up for a free trial and quickly found that their SaaS solution met all of my needs and most of my ‘nice-to-haves.’ The service was very easy to deploy and I knew that within a few hours I would be ready to deploy to my users.”
Samanage supports PCs and Macs — a key requirement at Off Madison Ave. Rodgers was also able to associate assets with incidents, thereby making it easier to track, manage and resolve tickets submitted by the Off madison Ave team. “The Samanage service has met all of our needs. I strongly recommend Samanage.”