IT Asset Management
Service Desk Integration
YoCrunch Learns to Efficiently Manage Scattered IT Assets
YoCrunch was started in 1984 in Mount Vernon, New York as YoFarms Yogurt Co. In 1991, the founder purchased what had been the Naugatuck Ice Cream Dairy building, changed the company name to YoCrunch, and the rest is history. The company has over 100 employees working three shifts in their Naugatuck facility, plus 35 office workers who take care of administration, research, and development. The company also has four Connecticut branches, and 15 person office in Chicago, plus a nationwide sales force.
Samanage empowered us to know at any minute where items and assets were with the click of a button.- Dan Williams, IT Director
With a growing, geographically-dispersed organization, IT asset management became a challenge to YoCrunch. “We had lost visibility to key assets through the organization, with a diverse workforce and scattered locations,” said Dan Williams, IT Director .
The company needed a comprehensive IT asset management solution that would allow them to have one location for all IT data, including contracts and assets. The company had previously been using Redbeam.
Samanage met the company’s budget. In addition to Samanage’s IT asset management features, YoCrunch chose to also implement Samanage’s great service desk features. Instead of constantly searching for IT asset information, YoCrunch now had one centralized location for all IT data, saving the company valuable time.
Samanage is cloud-based, meaning YoCrunch no longer had to worry about keeping an on-site server maintained. The Samanage application also assisted the IT team in tracking IT assets that are scattered across multiple locations.
At any moment, a YoCrunch IT worker can locate any asset with one click. “Samanage saves time and stress running around looking for [IT asset] information. In a crisis, we know we can rely on Samanage as a clear source of the truth,” said Williams.