IT Service Management
"Samanage has a full package consisting of a combined Internet-based help desk, inventory, contract management and a summary dashboard. It was quickly evident that the Samanage solution satisfied all functions on my wish list."
~Jens Danielsen, IT Manager
Saint Tropez Finds IT Service Management That's Available Anytime, Anywhere
Saint Tropez, a leading designer of younger women’s fashion, has more than 40 shops in Denmark and a number of franchise stores in Denmark, Sweden and The Netherlands. The Saint Tropez brand is also represented in several department stores throughout Europe and sells to more than 1,000 retailers worldwide.
The IT needs of a fast-moving company such as Saint Tropez is substantial and demanding.
According to Jens Danielsen, IT manager at Saint Tropez, the ultimate goal for an IT manager is to consistently deliver excellent IT services to all co-workers across the organization.
“I am constantly on the move, but this can never be an excuse for not being responsive to their needs. I know that any downtime or difficulties that any of them experience can be detrimental to the company’s performance,” said Jens Danielsen.
“Saint Tropez develops 10 collections a year with ongoing deliveries and just three months from sketch to store rack,” said Danielsen. “IT service levels are key to meeting these critical company goals. I needed an IT service management solution that would quickly help me deliver the service levels expected of me.”
Jens Danielsen tested several different help desk systems, all found through searching the Internet.
“Eventually, all results pointed to Samanage,” said Danielsen. “They have a full package consisting of a combined Internet-based help desk, inventory, contract management and a summary dashboard. It was quickly evident that the Samanage solution satisfied all functions on my wish list. And it was really easy to use and implement.”
“The online based system means that we can now access the service functions anywhere, anytime which gives me the flexibility that I need in my daily routine,” said Danielsen. “Inventory and contract management gives me a total overview of our contracts, hardware, software and most importantly, software license usage. All this information is collected using a small agent easily distributed through Active directory. Pretty neat!”
“I have been using Samanage for some years now and have never been disappointed,” said Danielsen. “The system is stable and reliable and the support is always efficient when needed. The Samanage team are constantly listening and developing according to user input. This constant improvement means great customer satisfaction.”