Santa Clara Law School
Santa Clara, California
IT Asset Management
Real-Time Asset Data
"Samanage enables our group to quickly view and update asset information in an intuitive and efficient manner."
~Andrew Corrales, Field Support Specialist
Santa Clara Law School
Santa Clara Law School Ditches Excel For Better Asset Management
Santa Clara University School of Law was founded in 1911, and is located in the heart of Silicon Valley, one of the world’s most dynamic business centers. The school needed a better way to track their IT assets. Before using Samanage, Santa Clara Law had been using Excel spreadsheets for asset tracking, which was cumbersome and prone to inaccuracies.
Santa Clara University School of Law needed a better way to track their IT assets. Before using Samanage, Santa Clara Law School had been using Excel spreadsheets for asset tracking, which was cumbersome and prone to inaccuracies. What their Excel-based method lacked that they needed most was real-time information on IT assets. Previously, if an asset was moved and IT wasn’t notified, the spreadsheets wouldn’t get updated properly, leading to assets being difficult to find. A more robust, real-time IT asset management solution was needed to prevent such problems.
The challenge seemed simple enough: find an IT asset management system that would give them an accurate, real-time depiction of where assets were located throughout the school.
“While some of the on-site products had a lot to offer, cost and lack of resources was a large issue. While we are a subset of the central IT team in our organization, we needed a straight-forward solution that we could deploy to service our user base,” said Andrew Corrales, field support specialist.
“We chose Samanage because we had limited resources and wanted a SaaS solution that would be simple to implement and provide real-time asset data,” said Corrales. The Santa Clara Law School IT team quickly found that the implementation process with Samanage was quick and painless.
“We had more trouble trying to track down users with laptops than deploying the Samanage agent,” he said. Real-time asset information is critical aspect in the day-to-day support of Santa Clara Law’s IT assets. Samanage allows the school to build an asset history using incident reporting, and allows them to manage an asset’s lifecycle efficiently.
Time that had been spent managing an Excel inventory spreadsheet could now be put to more constructive purposes that would actually improve the user experience in the school. The school soon had the opportunity to put Samanage to the test during its PC replacement (PCR) program. “During the fall, the university undergoes PCR, where after designated desktops/laptops reach their warranty expiration after 4 years, those assets are cycled out,” said Corrales. “Using Samanage, we were able to pull a list of these assets well in advance, streamlining the process of identifying users and backing up their data before their machine is replaced.”
Real-time asset management capability was the primary benefit Samanage brought to Santa Clara Law School. “In the past, we were able to maintain a rough list of assets throughout the Law School, however, a good amount of time was spent having to verify these assets. Samanage enables our group to quickly view and update asset information in an intuitive and efficient manner,” said Corrales.