The Era of Employee Services
There is a shift as other departments (outside of IT) are recognizing that employee services are critical to the organization's success.
Why is the service portal is the most important aspect to the modern service desk?
What's the benefit of the service portal over email and helplines? Find out what 300 Samanage customers said.
Artificial Intelligence: Trendy Keyword or Game Changer to Your Business?
There isn’t a day that goes by where you don’t read something about AI or find a new way that it is popping up in your everyday life. But, how is artificial intelligence changing the way you do business? Or is it changing anything at all?
The Future is Bots: Automation & AI in the Workplace
AI is coming and is on everyone's mind but do we really understand the impact? We partnered with HDI to do a survey exploring how AI will affect IT organizations now and in the future.
2017 State of Productivity in the Workplace
IT is increasing efficiency with modern tools. Samanage surveyed IT professionals from different industries and company sizes to learn how they’re using new applications to increase productivity.
Broaden Organizational Horizons with Agile Change Management
Making changes to an organization without the proper processes may not always yield the intended results, resulting in a loss of resources.
The Roadmap to Service Management Discovery and Selection
You 100% know that you’re ready to bring an ITSM solution to your organization. Now comes hard the part...
Samanage Hurdles Over the Competition
Our number one goal has been and always will be to stand atop your service management vendor selection podium.
The Ultimate Guide to Becoming an IT Transformational Hero
There is a shift occurring in IT. Have you felt it?
Is Work Email Disrupting the Personal Lives of U.S. Employees?
After surveying 1,500 U.S. adults, it’s clear that Americans have a hard time putting down their mobile devices and stepping away from email.
The 7 Key Metrics That Bring Visibility to the IT Service Desk
Communicating your challenges, successes, and performance shouldn't be difficult. With these seven key metrics, you will be able to showcase the value of IT service and support more easily to leadership.
2016 State of Productivity in the Workforce
Workplace complaints on technology might be more than just exaggerated opinions, a Samanage survey found that tech in the workplace just isn't meeting the needs of today's workforce.
The Changing Landscape of IT Asset Management
IT asset management is critical to every business structure as organizations move to the cloud and BYOD models.