All Your Service Management Advice In One Place.
Automating Service Management Across Departments
77% of organizations use service management best practices or tools outside of IT.
Employee Satisfaction Among the Benefits of a Single Service Platform
The biggest beneficiaries of service management beyond IT? Your employees.
Employee Service Leads to Customer, Company Success
How do employee services impact larger business goals?
8 Ways AI is Impacting Employee Service Success
How many organizations are using AI in the service desk? How many are seeing results?
The Era of Employee Services
See how organizations are adapting in modern service management to improve the employee experience.
Why is the service portal is the most important aspect to the modern service desk?
What's the benefit of the service portal over email and helplines? Find out what 300 Samanage customers said.
Artificial Intelligence: Trendy Keyword or Game Changer to Your Business?
Is artificial intelligence just a buzzword or is it changing the way you do business?
The Future is Bots: Automation & AI in the Workplace
How do IT leaders feel about the potential for automation and AI to improve the way they work?
2017 State of Productivity in the Workplace
We surveyed IT professionals to see how new technologies are impacting the way people work.
Broaden Organizational Horizons with Agile Change Management
Implement important changes and updates that employees need without taking them offline.
The Roadmap to Service Management Discovery and Selection
So, you’re ready to bring an ITSM solution to your organization. Now comes the hard part.
The Ultimate Guide to Becoming an IT Transformational Hero
Best practices in service management have elevated the value IT can bring to the entire organization.
Is Work Email Disrupting the Personal Lives of U.S. Employees?
Americans struggle to put down their mobile devices and step away from email.
The 7 Key Metrics That Bring Visibility to the IT Service Desk
Showcase the value of IT support to leadership with these key service desk metrics.
The 2016 State of Productivity in the Workforce
Workplace complaints on technology might be more than just exaggerated opinions. This Samanage survey found that tech in the workplace just isn't meeting the needs of today's workforce.
The Changing Landscape of IT Asset Management
IT asset management is critical to every business structure as organizations move to the cloud and BYOD models. Download our infographic to learn more.