Automating Service Management Across Departments
Every department is a service provider, which means every department can benefit from automated workflows, integrated technology, and other service management staples.
There are a number of ways which automation can improve service delivery, whether it’s routing tickets to the correct service providers, escalating priority issues, or automating tasks for integrated tools and applications.
Our recent survey reveals a number of trends in expanded automation for service delivery, including:
- 85% of IT teams believe automation makes their teams more productive
- 47% of organizations are investing in HR service automations
- 85% of respondents believe process automation increases data security
- 37% increase in facilities departments automating through service management
Overall, 77% of organizations surveyed have expanded service management practices or tools beyond IT. Download this infographic to learn some of the possibilities for automating service management throughout the organization.
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<p><a href=”https://www.samanage.com/resources/infographics/service-portal-most-important-aspect-service-desk/”><img src=”https://www.samanage.com/wp-content/uploads/2018/02/service-portal-infographic.jpg” alt="Why is the service portal is the most important aspect to the modern service desk? by Samanage" /></a></p>
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