Employee Satisfaction Among the Benefits of a Single Service Platform
“You need 200 points to win the game… Ready? Name a service provider outside of IT.”
Well, this should be easy. Today’s organizations are finding numerous ways to adopt service management beyond IT, including in human resources, facilities, customer support, finance, marketing, and training. In fact, many organizations are moving toward a single service portal where employees can submit every ticket and request. This creates a one-stop shop for employees, and a single record of truth for service providers on the back end. Our recent survey indicates a number of benefits from expanding service management, including:
- 75% increase in employee productivity
- 52% increase in employee satisfaction
Our survey also found that the last four years has seen increased use of service management across:
- Human Resources (20% increase)
- Facilities (14% increase)
- Finance (9% increase)
- Other (15% increase)
Download our infographic to learn more trends in expanded service management.
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<p><a href=”https://www.samanage.com/resources/infographics/service-portal-most-important-aspect-service-desk/”><img src=”https://www.samanage.com/wp-content/uploads/2018/02/service-portal-infographic.jpg” alt="Why is the service portal is the most important aspect to the modern service desk? by Samanage" /></a></p>
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