Employee Service Leads to Customer, Company Success
It’s no secret: automating service management can lead to a better employee experience. This is true, not just for IT, but for every department throughout the organization. The days of wondering “who to email for this” or “which support line to call for that” are finished. Those same tools and processes that cleaned up the IT service desk can deliver a superior employee experience across the board.
How is this translating to business success? Samanage surveyed IT professionals in 300 companies of 150 employees or more to understand the connections between employee satisfaction, customer success, and ultimately, business success.
- 63% feel they have the right resources to execute a vision for employee services
- 82% feel that their leadership equates employee service success with customer service success
- 78% gave themselves an 8 out of 10 (or better)
Download our infographic to learn more about the relationship between the employee experience and the larger goals of the business.
Share This Infographic on Your Site
<p><a href=”https://www.samanage.com/resources/infographics/service-portal-most-important-aspect-service-desk/”><img src=”https://www.samanage.com/wp-content/uploads/2018/02/service-portal-infographic.jpg” alt="Why is the service portal is the most important aspect to the modern service desk? by Samanage" /></a></p>
You might also like:
The Keys to Unlocking the Power of AI in the Service Desk
AI can streamline service management to drive business value and a better employee experience.
How to Increase Employee Productivity by Automating Service Management
Transform the employee experience through service desk automation
Automating Service Management Across Departments
77% of organizations use service management best practices or tools outside of IT.