The 7 Key Metrics That Bring Visibility to the IT Service Desk
How do you ensure that what your IT service and support team is measuring is meaningful to those that matter throughout the organization? To truly make an impact on the enterprise, IT needs to showcase their performance, growth opportunities, and successes in a more creative and impactful way. Stop spinning your wheels guessing what the leadership team wants to hear about and use the seven key metrics that will bring better visibility to your service desk.
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