The 7 Key Metrics That Bring Visibility to the IT Service Desk
There are nearly infinite ways to carve up IT service and support data to try to measure performance. Ultimately, you’ll want to measure the efficiency, cost, and quality of service delivery, but which metrics are the best indicators?
To truly make an impact on the organization, IT needs to showcase their performance, growth opportunities, and successes in a tangible way. With the right metrics, IT can find opportunities to improve, bring value to new stakeholders and expand service management, and communicate their performance to leadership. Stop spinning your wheels guessing what the leadership team wants to hear about and use the seven key metrics that will bring better visibility to your service desk. Download our infographic and start tracking this data today.
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<p><a href=”https://www.samanage.com/resources/infographics/service-portal-most-important-aspect-service-desk/”><img src=”https://www.samanage.com/wp-content/uploads/2018/02/service-portal-infographic.jpg” alt="Why is the service portal is the most important aspect to the modern service desk? by Samanage" /></a></p>
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