The Era of Employee Services
When they’re outside of work, employees are accustomed to a certain level of customer service through consumer products. They find user-friendly support interfaces, and fast, intuitive responses. Today’s organization needs to match that experience with their internal service desk.
Luckily, IT has been improving these employee service delivery processes for years. From the service portal, to automated workflows, to full visibility and communication with the end user, the employee experience in IT has never been better. Service delivery is largely automated, and employees even have some self-service options available for simple, repetitive fixes. Now it’s time to take those best practices from IT into the entire organization.
Download our infographic to see how the rest of the organization is using the service desk to treat employees like their best customers. It may be easier than you think to deliver a faster, more unified service experience across the organization.
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<p><a href=”https://www.samanage.com/resources/infographics/service-portal-most-important-aspect-service-desk/”><img src=”https://www.samanage.com/wp-content/uploads/2018/02/service-portal-infographic.jpg” alt="Why is the service portal is the most important aspect to the modern service desk? by Samanage" /></a></p>