The Era of Employee Services
On a regular basis, they’re interacting with companies that deliver some of the best customer experiences. But, when they come to work, do they find the same levels of excellence from your service desk?
When productivity is in jeopardy it leads to frustration, and often that frustration can be projected from your employees to your customers. The next growth opportunity in service management, is to take the best practices from IT and utilize them across all service providers within the organization to treat employees like your best customers.