The Roadmap to Service Management Discovery and Selection
If you’ve been keeping up with innovations in the IT world, you know by now why you should adopt IT service management (ITSM) software within your organization. With a robust set of features, including a service catalog, self-service portal, knowledge base, incident, problem, and change management, the offerings of a strong ITSM solution clearly beat using email and spreadsheets to manage your IT department. An ITIL-ready solution will help your organization in a number of ways:
- Deliver faster resolutions to regular IT tickets
- Scale service management across your organization
- Automate workflows for IT and beyond
- Minimize the negative impact of outages caused by changes
- Streamline the release of technology upgrades
- Measure the results of service delivery to promote continuous service improvement
Not sure where to start your search? Download our infographic to see the roadmap to a happy marriage with your ITSM solution.
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<p><a href=”https://www.samanage.com/resources/infographics/service-portal-most-important-aspect-service-desk/”><img src=”https://www.samanage.com/wp-content/uploads/2018/02/service-portal-infographic.jpg” alt="Why is the service portal is the most important aspect to the modern service desk? by Samanage" /></a></p>
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