The Ultimate Guide to Becoming an IT Transformational Hero
Successful IT service delivery has helped the IT leadership role change. As technology continues to expand its reach into the modern organization, service management best practices become more and more important for every department. IT leaders have spent years improving on things like:
- Automating workflows
- Building a knowledge base
- Creating avenues for self-service
- Resolving incidents
- Planning for changes
- Tracking technology
Now it’s time to share that knowledge with the entire organization, and the IT transformational hero takes shape. Moving from reactive to proactive, IT leaders are showing their executives that IT can (and should be) seen as a value center. If you haven’t already started down this path of heroism, download this infographic to learn the steps you can take to get you to transformational hero status.
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<p><a href=”https://www.samanage.com/resources/infographics/service-portal-most-important-aspect-service-desk/”><img src=”https://www.samanage.com/wp-content/uploads/2018/02/service-portal-infographic.jpg” alt="Why is the service portal is the most important aspect to the modern service desk? by Samanage" /></a></p>
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