Why is the service portal is the most important aspect to the modern service desk?

There are numerous advantages in using the service portal over email and IT support lines. The service portal allows the service desk to collect complete information about every ticket, eliminating much of the back-and-forth that comes with traditional support communication. It can also connect employees to self-service options if they choose.

But how many organizations are taking advantage of the opportunities that come with a service portal? Are service desk emails and phone calls on their way to extinction? And how can you drive service portal adoption within your organization?

We surveyed over 300 Samanage customers to find out how their users submit tickets and requests, and whether or not the service portal has made a tangible impact within the organization. Download our infographic to find out what they said, and how support communication is already changing through modern service management.